return and refund policy

REFUND POLICY
This Returns and Exchanges Policy applies to all purchases made through the website Jettonation. We are pleased to accommodate returns and exchanges within 30 days on all products that have not been used and are in the same original packaging that you received it. A photo of the product will be requested before the returns process starts.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 6 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 6 hours, we will process your refund within 10 business days.

Returns and Refunds

To initiate a return, please email us at support@k-beautyVelvelt.com within 30 days of delivery and provide your order number and reason for the return. All returns must be approved by our team before shipping the product back to us. Items must be returned in their original packaging and in unused condition.

If your return is accepted, we’ll send you a return shipping label. Please include your order number and shipping name in your return package to help us quickly process your return. Customers are responsible for return shipping costs unless the item was damaged upon receipt. We do not reimburse shipping costs. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at  support@k-beautyVelvelt.com

We do not issue refunds for items that have been used, worn, or damaged through normal use or misuse.

All refunds are processed in U.S. Dollar ($USD), the same as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Do I have to pay for the shipping of my return?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx, insured parcel post because Find It Carl will not be responsible for lost returns.

May I return my products without contacting you or getting an RMA?
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

How can I track my returns?
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to Find It Carl. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.

Will I be refunded my shipping cost?
No, any shipping charges will not be refunded.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 48 hours of delivery. To report a damaged item, please email us at

 support@k-beautyVelvelt.com and include a clear photo of the damage. Eligible items will be replaced at no cost. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for any lost, stolen, or delayed packages.

Fraud Prevention

To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.

You can always contact us for any return questions at